GLOBALNET DIRECT IS NOW GLOBALCX. NEW NAME, SAME TEAM, SAME GREAT SERVICE.
GlobalCX

Exceed customer expectations

We assure exceptional customer journeys with the world’s leading omnichannel cx testing and monitoring platforms.
MONITORING
TESTING
SERVICES
IVR, Chat & Voice Quality Monitoring

IVR, Chat & Voice Quality

Don’t leave the quality of your customer experiences to chance. Monitor your voice and digital channel interactions from the customer's perspective.
Functional & Regression Testing

Functional & Regression

No more manual testing. Automate and accelerate the speed, frequency, and quality of changes to your CX.
Performance Testing

Performance

Stress test your CX systems at scale. Make sure they are functioning flawlessly even when you're at your busiest.
Professional Services

Professional Services

Achieve flawless CX! Our team of professionals will help you drive ROI from your testing automation and contact center technology investments.
Watch what the leading CX assurance platform can do
Watch what the leading CX Assurance platform can do
▼ ▼ ▼

No coding. Just simple test creation.

Easy-to-use testing & monitoring platforms deliver instant insights & alerts to all your teams.
Cruncher results
Campaign VQ
Detailed test result
VQ monitoring pie chart
THE RESULTS SPEAK FOR THEMSELVES
4
Increase in testing
speed
300
Increase in testing
coverage
80
Reduction in testing
costs
50
Reduction in unplanned
re-work fixing defects
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Statistics

CX is the single most important factor impacting customer retention. If a company offers a poor CX, they are losing customers to the competition.

Source: Cyara CX Business Challenges Deck (source not quoted)

The cost of customers switching due to poor service in the US? $1.6 trillion USD. Don't give your customers a reason to switch.

Source: Accenture

The most profitable customers are hyper-connected, using multiple channels to get what they want. Delight them with integrated, highly-satisfying experiences to keep them coming back again and again.

Source: Accenture

Digital customers know what they want, and they want it now. Dazzle them with speedy, superior service across all channels to keep them coming back.

Source: Accenture

Say goodbye to bad CX, late night escalations, low NPS, and unhappy customers with solutions from GlobalCX.

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