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Capabilities
Real-Time 24/7
Catch issues before your customers do. Allow your teams to proactively monitor all your digital channels via desktop dashboards, wallboards and mobile apps all the time from anywhere using robotic process automation.
Incident Management
Track the most critical aspects of CX from a centralized hub with pre-built integrations to popular ticket managements systems so you can take fast, corrective action and limit business impact.
Comprehensive Coverage
Monitor customer journeys across digital and voice channels spanning self-service to agent-assisted interactions, so however customers are contacting you, you’re keeping them happy.
Identify
Failed test casesBackend systems lagComplete connections with agentsInteraction quality for voice, web, chat, SMS & emailTime to respondMOS confidence scores and response time
Capabilities
Customizable alertsAutomated troubleshootingDrill-down to uncover the issueCustomizable dashboardsMulti-environment CX monitoringSimplified CX collaborationAgile and Devops enablement
See how our team of
experts can help
improve your CX.
We've got over 20 years of contact centre experience.
Looking to level up your CX?
We're ready to help.
