1 min read
The GlobalCX Team: October 10, 2025
Every enterprise UAT team knows the feeling: endless manual test cases, constant regression cycles, and mounting pressure from leadership to...
2 min read
The GlobalCX Team: October 22, 2024
Despite managers' beliefs about stellar performance in call centers, customer feedback sometimes paints a different picture. For instance, a recent...
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The GlobalCX Team: February 13, 2023
In a world that’s rapidly morphing and adapting to technological advancements, contact centers have become the epicenters of customer experience and...
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The GlobalCX Team: March 20, 2022
In an era dominated by digitally driven interactions, the management and monitoring of customer experiences have taken on a new level of complexity....
2 min read
The GlobalCX Team: December 12, 2021
In an era where customer experience is paramount, contact centers play a pivotal role in shaping the way businesses interact with their clients. As...