Functional & Regression Testing
Load / Performance Testing
Customer Experience Monitoring
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Agent Application Provisioning
Agent Skills Configuration Management
Enrollment & Onboarding
Omnichannel Authentication
Interactions & Transactions
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The GlobalCX Team: March 4, 2025
As AI-powered voice and chatbots become integral to customer service, the role of User...
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The GlobalCX Team: February 26, 2025
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The GlobalCX Team: June 12, 2023
We are living in an era of remote work—a time that's as exciting as it is...
The GlobalCX Team: April 3, 2023
In today's digital age, contact centers are increasingly moving to the...
The GlobalCX Team: March 16, 2023
Despite managers' beliefs about stellar performance in call centers,...
The GlobalCX Team: February 13, 2023
In a world that’s rapidly morphing and adapting to technological...
The GlobalCX Team: November 17, 2022
In an era dominated by digitally driven interactions, the management and...