Verify CCaaS

Ensure global reachability, seamless escalations, and reliable agent experiences across your cloud contact center-as-a-service platform

Explore Solutions

Reliable Global Reach

Verify number reachability by country and carrier, and measure voice quality before customers feel it. Fewer failed calls, stronger CX, lower support load.

Seamless AI-to-Human Escalation

Confirm transfers route to the right queue and carry context every time. Reduce dropped handoffs, repeats, and abandoned calls.

Assured Agent Experience

Monitor remote agent WebRTC quality and endpoint health. Give Ops/NOC and the UAT team shared visibility to fix issues fast.

Global Number Reachability & Quality

Reach Every Region, Every Time.

Continuously test PSTN paths across geographies, carriers, and time windows to protect call completion and audio quality.

Validate number reachability per country, carrier, and route
Measure MOS, post dial delay and catch issues early
Detect one-way audio, no-audio and DTMF reliability issues
Track geo-time-of-day variance and vendor performance
Share reports with Ops and providers to drive fixes

AI-to-Human Transfer Testing

Handoffs That Don’t Drop Context.

Confirm escalations land in the right queue and deliver the full conversation state and attached data to the agent desktop.

Verify skill-based, schedule-based, and overflow routing
Ensure caller context is passed to human agent UI
Test warm transfers, cold transfers, and callbacks
Catch dead-air loops, dropped handoffs, and misroutes
Validate connect-time and queue-logic SLAs

Hub_4_verify_CCaaS_AIHuman

Hub_4_verify CCaaS_person using headset

Remote Agent WebRTC Quality & Diagnostics

See What Your Agents Hear.

Monitor real-time call quality and endpoint health for distributed teams across networks, ISPs, and desktops.

Track jitter, packet loss, latency, CPU/memory, and device status
Diagnose Wi-Fi, VPN, and ISP issues impacting audio and stability
Alert on degradations with remediation guidance
Provide per-agent and site-level dashboards for network operations

Over 20 Year of Great Relationships