GlobalCX

IVR Monitoring 24/7

Simulate your customer's journey through your IVR and get notified of any issues.
MONITORING
TESTING
SERVICES
IVR, Chat & Voice Quality Monitoring

IVR, Chat & Voice Quality

Don’t leave the quality of your customer experiences to chance. Monitor your voice and digital channel interactions from the customer's perspective.
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Functional & Regression Testing

Functional & Regression

No more manual testing. Automate and accelerate the speed, frequency, and quality of changes to your CX.
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Performance Testing

Performance

Stress test your CX systems at scale. Make sure they are functioning flawlessly even when you're at your busiest.
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Professional Services

Professional Services

Achieve flawless CX! Our team of professionals will help you drive ROI from your testing automation and contact center technology investments.
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GlobalCX Video
WATCH WHAT THE LEADING CX TESTING & MONITORING PLATFORM CAN DO
▼ ▼ ▼

No coding. Just simple test creation.

Easy-to-use testing & monitoring platform delivers instant insights & alerts to all your teams.
Cruncher results
Campaign VQ
Detailed test result
VQ monitoring pie chart
THE RESULTS SPEAK FOR THEMSELVES
4
Increase in testing
speed
300
Increase in testing
coverage
80
Reduction in testing
costs
50
Reduction in unplanned
re-work fixing defects
Interesting Statistics
Statistics

CX is the single most important factor impacting customer retention. If a company offers a poor CX, they are losing customers to the competition.

Source: Cyara CX Business Challenges Deck (source not quoted)

The cost of customers switching due to poor service in the US? $1.6 trillion USD. Don't give your customers a reason to switch.

Source: Accenture

The most profitable customers are hyper-connected, using multiple channels to get what they want. Delight them with integrated, highly-satisfying experiences to keep them coming back again and again.

Source: Accenture

Digital customers know what they want, and they want it now. Dazzle them with speedy, superior service across all channels to keep them coming back.

Source: Accenture

Say goodbye to bad CX, late night escalations, low NPS, and unhappy customers with solutions from GlobalCX.

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