Omnichannel CX Monitoring
From the customer & agent perspective.
IVR / Web / Chat / SMS.
Identify issues before your customers do.
Catch issues before your customers do. Allow your teams to proactively monitor all your digital channels via desktop dashboards, wallboards and mobile apps all the time from anywhere using robotic process automation.
Track the most critical aspects of CX from a centralized hub with pre-built integrations to popular ticket managements systems so you can take fast, corrective action and limit business impact.
Monitor customer journeys across digital and voice channels spanning self-service to agent-assisted interactions, so however customers are contacting you, you’re keeping them happy.
Failed test cases
Backend systems lag
Complete connections with agents
Interaction quality for voice, web, chat, SMS & email
Time to respond
MOS confidence scores and response time
Drill-down to uncover the issue
Multi-environment CX monitoring
Simplified CX collaboration
Agile and Devops enablement
Automate your Omni-channel CX Testing & Monitoring.
Reduce Cost. Minimize Effort. Mitigate Risk.
DECREASE in Test Execution Time
INCREASE in Testing Coverage
REDUCTION in Testing Cost
REDUCTION in Unplanned Re-work Fixing Defects
IVR FUNCTIONAL & REGRESSION TESTING
Automated Test Case Creation and Maintenance
Omnichannel Test Scripting Framework
Integrated CX & AX Testing
Automated Test Execution
Automatic Test Case Authoring