Monitoring
MONITORING

Monitor your IVR, Chat, and Voice Quality from your customer's perspective

All day, every day

All day, every day

View CX performance in real time and stay on top of any issues.
On the spot updates

On the spot updates

Learn about CX failures with instant incoming alerts. Your team can act quickly and reduce downtime.
Omnichannel

Omnichannel

Monitor all digital and voice channels to make sure every aspect of your CX is performing perfectly.
 
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Monitor your CX from a customer's point of view

Easily create and schedule virtual customer calls, chats, and SMS that interact with your systems just like real customers. Get immediate alerts to your desktop or mobile app.

CX visibility as it happens
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CX visibility as it happens

Want dynamic, powerful insights? Get an instant and comprehensive view of your live CX environment with the executive dashboard.

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No more CX blind spots

Quickly and easily discover customer experience trouble areas, find the root cause, and resolve issues fast.

No more CX blind spots
Ear of the Customer and Agent Voice Quality Monitoring
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Ear of the Customer and Agent Voice
Quality Monitoring

Monitor the bi-directional voice quality of the customer and the agent to make sure everything is coming through loud and clear.
Don't rely on SLA's and Simulated Voice Quality
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Don't rely on SLA's and Simulated Voice Quality

Measure the actual perceived quality of conversations between your customers and agents. Get alerts to your cell phone and open tickets automatically to resolve quality issues fast.

Monitoring

Net Promoter Scores aren't telling you everything. 96% of customers don't voice complaints.

You only get one chance to make a good impression. If digital customers leave, there is a 60% chance they're not coming back.

Bad news travels fast. 70% of consumers will share their negative IVR experiences with friends, family, word-of-mouth, social media, and blogs.

Ready to take your CX to the next level?

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