GlobalCX Solutions

Omnichannel CX Monitoring

From the customer & agent perspective.

IVR / Web / Chat / SMS.

REAL-TIME. 24/7.

Identify issues before your customers do.

real time 24/7 | GlobalCX

 

Capabilities

Real-Time 24/7

Catch issues before your customers do. Allow your teams to proactively monitor all your digital channels via desktop dashboards, wallboards and mobile apps all the time from anywhere using robotic process automation.

Incident Management

Track the most critical aspects of CX from a centralized hub with pre-built integrations to popular ticket managements systems so you can take fast, corrective action and limit business impact.

Comprehensive Coverage

Monitor customer journeys across digital and voice channels spanning self-service to agent-assisted interactions, so however customers are contacting you, you’re keeping them happy.

Identify

noun-arrow-2581933-0095ECFailed test cases
noun-arrow-2581933-0095ECBackend systems lag
noun-arrow-2581933-0095ECComplete connections with agents
noun-arrow-2581933-0095ECInteraction quality for voice, web, chat, SMS & email
noun-arrow-2581933-0095ECTime to respond
noun-arrow-2581933-0095ECMOS confidence scores and response time

Identify cases | GlobalCX

Capabilities 

noun-arrow-2581933-0095ECCustomizable alerts
noun-arrow-2581933-0095ECAutomated troubleshooting
noun-arrow-2581933-0095ECDrill-down to uncover the issue
noun-arrow-2581933-0095ECCustomizable dashboards
noun-arrow-2581933-0095ECMulti-environment CX monitoring
noun-arrow-2581933-0095ECSimplified CX collaboration
noun-arrow-2581933-0095ECAgile and Devops enablement

 

Customizable results | GlobalCX

See how our team of
experts can help
improve your CX.

We've got over 20 years of contact centre experience.

Learn More →

Our Experts at GlobalCX

Automate your Omni-channel CX Testing & Monitoring.

Reduce Cost. Minimize Effort. Mitigate Risk.

0%

DECREASE in Test Execution Time

0%

INCREASE in Testing Coverage

0%

REDUCTION in Testing Cost

0%

REDUCTION in Unplanned Re-work Fixing Defects

Looking to level up your CX?

We're ready to help.


Let's Talk

IVR Functional & Regression Testing

 

Features

 

Chatbot Testing

Email & SMS Testing

Web Interaction Testing

Automated IVR Discovery Road Mapping

CX Model Editing

See our solutions

IVR FUNCTIONAL & REGRESSION TESTING

 

And more

 

Automated Test Case Creation and Maintenance

Omnichannel Test Scripting Framework

Integrated CX & AX Testing

Automated Test Execution

Automatic Test Case Authoring