Solutions Delivery & Support Services
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Proven delivery model ensures that our solutions are integrated seamlessly into your environment.
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Dedicated solutions experts and project managers work with your teams to onboard your solutions as quickly as possible so that you can start to see your ROI.
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Train, coach and mentor your team to ensure solutions are being adopted and fully utilized.
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Optimize and support solutions ongoing through regular health checks and status updates and best practice recommendations.
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Issue & escalation management.
Omni-channel Performance Testing Services
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Enterprise Test / Program Management
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Architecture and Testing Objectives Review
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Testing Strategy
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Testing Minute by Minute Plans
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Testing Execution
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Reporting, Analytics and Recommendations
Contact Center
Professional Services
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Contact Center Architecture
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Contact Center Technology Assessment
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Call Routing Development
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Technical Support - Tier 2/3
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Transition/Deployment Management
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Incident Management
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Upgrade & Migration Planning and Execution
