Customer Success Services

Expert Engagement for Every Step of Your Journey.

Delivering Game Changing CX Solutions & Services.

WE ARE RESULTS DRIVEN.

Solutions TimeLine | GlobalCX

 

Solutions Delivery & Support Services

  • Proven delivery model ensures that our solutions are integrated seamlessly into your environment.

  • Dedicated solutions experts and project managers work with your teams to onboard your solutions as quickly as possible so that you can start to see your ROI.

  • Train, coach and mentor your team to ensure solutions are being adopted and fully utilized.

  • Optimize and support solutions ongoing through regular health checks and status updates and best practice recommendations. 

  • Issue & escalation management.

GlobalCX Services

Omni-channel Performance Testing Services

  • Enterprise Test / Program Management

  • Architecture and Testing Objectives Review

  • Testing Strategy

  • Testing Minute by Minute Plans

  • Testing Execution

  • Reporting, Analytics and Recommendations

services GlobalCX

Contact Center

Professional Services

  • Contact Center Architecture

  • Contact Center Technology Assessment

  • Call Routing Development

  • Technical Support - Tier 2/3

  • Transition/Deployment Management

  • Incident Management

  • Upgrade & Migration Planning and Execution

Contact Center | GlobalCX
OVER 20 YEARS OF GREAT RELATIONSHIPS:

 

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Looking to level up your CX?

We're ready to help.


Let's Talk