GlobalCX Solutions
Load/Performance Testing
Generate thousands of real-world customer interactions to assure that your digital and voice channels can handle sustained traffic, sharp peaks and controlled volume.
Reduce CX flaws by up to 80%.
Release with confidence.
Easy Setup
Create new test cases without coding skills, or simply share test cases from your functional, regression, and monitoring test case libraries.
Fast Execution
Quickly schedule performance testing scenarios and uncover CX system issues before they impact your customers.
Pinpoint Issues
Get outstanding visibility into critical CX metrics under load with full call and screen recordings. Drill down into problem areas and fix defects fast.
Capabilities
Easily configure test cases
Automatically generate simultaneous calls, emails, SMS
Proactive issue resolution
Ensures that systems work at scale
Test voice and digital channels
Detailed drill down reporting
Find and fix breakpoints across on-prem and CCaaS
Use Cases
Change assurance
Validate load at peak times
Outsourcing
Expansion
Technology refreshes
System performance baselining
See how our team can help you elevate your CX.
We've got over 20 years of contact centre experience.
We've got you covered.
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YEARS in Business
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SUCCESSFUL Engagements
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Expectations EXCEEDED
IVR FUNCTIONAL & REGRESSION TESTING
And more
Automated Test Case Creation and Maintenance
Omnichannel Test Scripting Framework
Integrated CX & AX Testing
Automated Test Execution
Automatic Test Case Authoring