Performance Testing
PERFORMANCE TESTING

Stress is good

Generate thousands of voice and digital channel interactions with Cyara Cruncher to ensure great CX is delivered when you are at your busiest.
Easy setup

Easy setup

Create new test cases without coding skills, or simply share test cases from your functional, regression, and monitoring test case libraries.
Fast execution

Fast execution

Quickly schedule performance testing scenarios and uncover CX system issues before they impact your customers.
Pinpoint issues

Pinpoint issues

Get outstanding visibility into critical CX metrics under load with full call and screen recordings. Drill down into problem areas and fix defects fast.
Create test case
Detailed test result
Detailed report
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Performance under pressure

Emulate peak customer contact volumes from the cloud across your voice and digital channels to uncover performance issues before your customers do.
Angry customer
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Fix CX issues fast before they become PR nightmares

Clear reporting highlights problem areas, allowing you to quickly drill down to get the details you need to fix customer experience failures.
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Performance test from your customer's perspective

Find and fix call drops, delays, broken data dips, poor audio quality, DTMF issues, incorrect Chat and Email responses or all out CX failures.
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Quickly focus in on problem areas with clear detailed reporting

Spend minutes, not hours, isolating CX issues. Drill down to provide your teams with the detailed information they need to implement a fix.
Detailed report
Performance Testing

80% of consumers admit it is extremely frustrating dealing with a company that is difficult to do business with.

Source: Accenture

Over half of customers have switched suppliers due to poor customer service experiences. Don't take that risk.

Source: Accenture

Only 8% of customers believe companies they interact with deliver superior customer service. The opportunity to offer better experiences is right here — will your business take it?

Source: Accenture

73% of consumers become frustrated when providers fail to offer convenient interaction methods.

Source: Accenture

Ready to stop worrying
about your CX?

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