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GlobalCX Solutions

Performance Testing

Simulate 100's of real-world customer contacts to assure that your digital and voice channels can handle sustained traffic, sharp peaks and controlled volume.

Performance Testing | GlobalCX

Reduce CX flaws by up to 80%.

Release with confidence.

 

Easy Setup

Create new test cases without coding skills, or simply share test cases from your functional, regression, and monitoring test case libraries.

 Fast Execution

Quickly schedule performance testing scenarios and uncover CX system issues before they impact your customers.

 Pinpoint Issues

Get outstanding visibility into critical CX metrics under load with full call and screen recordings. Drill down into problem areas and fix defects fast.

Capabilities

noun-arrow-2581933-0095ECEasily configure test cases
noun-arrow-2581933-0095ECAutomatically generate simultaneous calls, emails, SMS
noun-arrow-2581933-0095ECProactive issue resolution
noun-arrow-2581933-0095ECEnsures that systems work at scale
noun-arrow-2581933-0095ECTest voice and digital channels
noun-arrow-2581933-0095ECDetailed drill down reporting
noun-arrow-2581933-0095ECFind and fix breakpoints across on-prem and CCaaS

perfomance testing solutions | GlobalCX

Use Cases

noun-arrow-2581933-0095ECChange assurance
noun-arrow-2581933-0095ECValidate load at peak times
noun-arrow-2581933-0095ECOutsourcing
noun-arrow-2581933-0095ECExpansion
noun-arrow-2581933-0095ECTechnology refreshes
noun-arrow-2581933-0095ECSystem performance baselining

use cases | GlobalCX

See how our team can help you elevate your CX.


We've got over 20 years of contact centre experience.

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Team | GlobalCX

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SUCCESSFUL Engagements

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Expectations EXCEEDED

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IVR Functional & Regression Testing

 

Features

 

Chatbot Testing

Email & SMS Testing

Web Interaction Testing

Automated IVR Discovery Road Mapping

CX Model Editing

See our solutions

IVR FUNCTIONAL & REGRESSION TESTING

 

And more

 

Automated Test Case Creation and Maintenance

Omnichannel Test Scripting Framework

Integrated CX & AX Testing

Automated Test Execution

Automatic Test Case Authoring