GlobalCX Solutions

Omnichannel

Test Automation

Increase Speed, and Quality.

Enable Agile & DevOps

Move faster through CX development and updates with the ability to automatically test along the way, ensuring quality without requiring manual work.

Facilitate Collaboration

Capture CX design in a common hub with a shared visual language for expressing customer journeys, ensuring accurate and consistent design.

Maximize Productivity

Automate test case creation based on CX models, and automatically update test cases whenever the model changes.

IVR Functional & Regression Testing

Features

Chatbot Testing

Email & SMS Testing

Web Interaction Testing

Automated IVR Discovery Road Mapping

CX Model Editing

IVR FUNCTIONAL & REGRESSION TESTING

And more

Automated Test Case Creation and Maintenance

Omnichannel Test Scripting Framework

Integrated CX & AX Testing

Automated Test Execution

Automatic Test Case Authoring

IVR / Web / Chat Testing & Monitoring

Contact Center Operations Automation

Omnichannel CX Identity & Data Privacy

SERVICES

GlobalCX Solutions

Omnichannel

Test Automation

Increase Speed, and Quality.

Achieve a 283% ROI in less than 3 months.

Omnichannel functionality automates the testing of journeys across channels, including voice, web, chat, chatbot, email, and SMS within one self-service platform.

Enable Agile & DevOps

Facilitate Collaboration

Maximize Productivity

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Capabilities

And more

See how our team can help you elevate your CX.

Looking to level up your CX?

We're ready to help.

IVR Functional & Regression Testing

Features

IVR FUNCTIONAL & REGRESSION TESTING

And more