GlobalCX Solutions
Automate Agent Application Provisioning
Save Time. Save Money.
10 Minutes or less.
Administer profiles across multiple contact center applications through a single interface.
Capabilities
Automated agent profile provisioning, maintenance, end-to-end tracking, deactivation, reactivation and removal.
Single interface administration of contact center profile data without having to engage other teams.
Agent onboarding, updating, deactivating, reactivating and off-boarding in less than 5 minutes.
Manage a wide variety of applications across the enterprise to ensure profile provisioning accuracies and licensing compliance.
Staffing Simplified
Utilizes end-to-end audit trail reporting
User based configurable permissions
Activity dashboard & notification
Multi-tenant capability
Pre/Post submission validation
Enforcement of procedural compliance
Proactive error handling
Dynamic configuration updates
Automated re-activation
92.9% Reduction in Agent Profile Provisioning Time.
Onboarding and maintaining agent profiles across multiple point solutions was taking too long and was impacting contact center performance.
OVER 20 YEARS OF GREAT RELATIONSHIPS
IVR FUNCTIONAL & REGRESSION TESTING
And more
Automated Test Case Creation and Maintenance
Omnichannel Test Scripting Framework
Integrated CX & AX Testing
Automated Test Execution
Automatic Test Case Authoring