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GlobalCX Solutions

Automate Agent Application Provisioning

Save Time. Save Money.

Automate Agent Applicationn | GlobalCX

10 Minutes or less.

Administer profiles across multiple contact center applications through a single interface.

Capabilities

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Automated agent profile provisioning, maintenance, end-to-end tracking, deactivation, reactivation and removal.

 

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Single interface administration of contact center profile data without having to engage other teams.

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Agent onboarding, updating, deactivating, reactivating and off-boarding in less than 5 minutes.

 

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Manage a wide variety of applications across the enterprise to ensure profile provisioning accuracies and licensing compliance.

Staffing Simplified

noun-arrow-2581933-0095ECUtilizes end-to-end audit trail reporting
noun-arrow-2581933-0095ECUser based configurable permissions
noun-arrow-2581933-0095ECActivity dashboard & notification
noun-arrow-2581933-0095ECMulti-tenant capability
noun-arrow-2581933-0095ECPre/Post submission validation
noun-arrow-2581933-0095ECEnforcement of procedural compliance
noun-arrow-2581933-0095ECProactive error handling
noun-arrow-2581933-0095ECDynamic configuration updates
noun-arrow-2581933-0095ECAutomated re-activation

Staffing simplified | GlobalCX

 

 

 

92.9% Reduction in Agent Profile Provisioning Time.

Onboarding and maintaining agent profiles across multiple point solutions was taking too long and was impacting contact center performance.

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OVER 20 YEARS OF GREAT RELATIONSHIPS

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