Automate Agent Application Provisioning
Save Time. Save Money.
10 Minutes or less.
Administer profiles across multiple contact center applications through a single interface.
Automated agent profile provisioning, maintenance, end-to-end tracking, deactivation, reactivation and removal.
Single interface administration of contact center profile data without having to engage other teams.
Agent onboarding, updating, deactivating, reactivating and off-boarding in less than 5 minutes.
Manage a wide variety of applications across the enterprise to ensure profile provisioning accuracies and licensing compliance.
Utilizes end-to-end audit trail reporting
User based configurable permissions
Activity dashboard & notification
Pre/Post submission validation
Enforcement of procedural compliance
Proactive error handling
Dynamic configuration updates
92.9% Reduction in Agent Profile Provisioning Time.
Onboarding and maintaining agent profiles across multiple point solutions was taking too long and was impacting contact center performance.
OVER 20 YEARS OF GREAT RELATIONSHIPS:
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Omnichannel Test Scripting Framework
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Automated Test Execution
Automatic Test Case Authoring