1 min read
The GlobalCX Team: October 10, 2025
Every enterprise UAT team knows the feeling: endless manual test cases, constant regression cycles, and mounting pressure from leadership to accelerate releases without breaking customer journeys. Manual UAT has quietly become the biggest roadblock...
Read More
2 min read
The GlobalCX Team: August 29, 2025
As AI-powered voice and chatbots become integral to customer service, the role of User Acceptance Testing (UAT) has never been more critical. AI...
2 min read
The GlobalCX Team: August 7, 2025
In the dynamic and ever-evolving landscape of customer service, chatbots have undoubtedly emerged as a game-changing tool. With their ability to...
2 min read
The GlobalCX Team: July 18, 2025
Migrating to a new Contact Center as a Service (CCaaS) platform is a strategic move that promises enhanced customer experience, streamlined...
2 min read
The GlobalCX Team: June 3, 2025
Businesses are eager to deploy AI voice and chat agents to enhance efficiency, reduce costs, and improve customer experiences. However, rushing an AI...
2 min read
The GlobalCX Team: May 10, 2025
For organizations striving to stay ahead in the competitive CX space, ensuring that every customer interaction is flawless is crucial. Automated CX...
2 min read
The GlobalCX Team: January 9, 2025
In today's digital age, contact centers are increasingly moving to the cloud to provide a better customer experience. Cloud-based contact centers...
2 min read
The GlobalCX Team: October 22, 2024
Despite managers' beliefs about stellar performance in call centers, customer feedback sometimes paints a different picture. For instance, a recent...
2 min read
The GlobalCX Team: February 13, 2023
In a world that’s rapidly morphing and adapting to technological advancements, contact centers have become the epicenters of customer experience and...
2 min read
The GlobalCX Team: March 20, 2022
In an era dominated by digitally driven interactions, the management and monitoring of customer experiences have taken on a new level of complexity....