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Contact Center Migration

3 Best Practices that Ensure a Successful Cloud Migration | GlobalCX

2 min read

3 Best Practices that Ensure a Successful Cloud Migration

Picture of The GlobalCX Team The GlobalCX Team: January 9, 2025

In today's digital age, contact centers are increasingly moving to the cloud to provide a better customer experience. Cloud-based contact centers...

Customer Experience Contact Center Migration Performance Testing IVR Testing Cloud Migration Automated Testing Genesys Cloud Migration Amazon Cloud Migration
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9 Essential Customer Experience Testing Best Practices

2 min read

9 Essential Customer Experience Testing Best Practices

Picture of The GlobalCX Team The GlobalCX Team: October 22, 2024

Despite managers' beliefs about stellar performance in call centers, customer feedback sometimes paints a different picture. For instance, a recent...

Customer Experience Contact Center Migration Performance Testing IVR Testing Automated CX Testing Omnichannel
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